Privacy Policy | Hi Five Trip

Thank you for choosing our website and Asia tour services! This privacy applies to www.hifivetrip.com, operated by the Shenzhen Branch of Suicheng International Travel Group Co., Ltd. We are well aware of the importance of personal information to you, so we also take the protection of your personal privacy very seriously. This Privacy Policy will tell you how we collect, use, protect, and store your information. Please read and understand this policy carefully before using our website and services.

1. What Personal Information We Collect

In the process of your use of our website and services, we need to obtain some information from you in order to provide you with better services. We collect the following personal information from you:

1.1 Information Provided by You

When you fill out the website form to contact us, we require your personal information, including your name, your contact information (such as email address and telephone number), travel destination, estimated travel date, and the number of people traveling. At the same time, you can also choose to provide us with other more detailed information, such as your nationality, age, gender, and special requirements.
When you ask us for travel advice, we usually need to collect your name, nationality, passport information, and visa information. In order to better understand your travel needs, we also need your personal information, including your interests and preferences, such as your dietary requirements during your trip (such as the absence of food allergies or dietary restrictions), accommodation preferences (such as hotel class or type of accommodation), and shopping tendencies.
When you contact us by phone or email, we may collect your personal information, including your phone number, email address, or other contact information, such as WhatsApp, and the content of your communications with us.
When you purchase our services, you need to provide us with your personal information, including your billing information, such as your credit card information and billing address or bank account information.
Information and comments in the feedback you send us when you receive our services and during your trip.

1.2 Automatically Collected Information

In order to provide a better service and to continuously improve our website, we collect specific information about your computer, as well as data on how you access and use the website. This information includes:

Your IP address: This is the address of your device on the Internet which helps us understand your geographical location and ensure proper access to the website.
Location data: We may use IP addresses to infer your approximate geographic location in order to provide more personalized services.
Browser type and version: Understanding the type of browser you use and its version helps us optimize our website for different browsers, thereby improving the user experience.
Operating system information: By knowing the operating system you use, we can ensure website compatibility and optimize website functionality for the major operating systems.
Traffic source: This refers to how you came to our website, such as through search engines, social media links, or recommendations from other websites.
Time of visit: We record the specific time you visit the website in order to analyze peak hours of website usage and optimize resource allocation accordingly.
Page Views: We count the number of pages you view on our site, which helps us understand what content is most popular and adjust our content strategy.
Website navigation path: By recording your navigation path on the website, we can understand the user's visit pattern and optimize the website structure and user experience.

1.3 Information Provided by Third Parties

In addition to collecting personal information directly from you and information collected automatically, we may also obtain your personal information from third parties. Here are some possible sources of third-party information:
From Business partners: We may collect and use your personal information from third parties to the extent that you have expressly authorized and consented to do so, such as airlines, cruise lines, and hotels that we work with. These partners may provide us with personal information about you that is essential for us to process your travel service booking.
Social media: When you interact with our services through various social media networks, we may receive some personal information from these platforms. For example, when you follow us on Facebook, Instagram, Twitter, TripAdvisor or other social networks, like us, share our content, or post feedback or comments from you, we may receive data, including your profile information. And any other information that you allow the social network to share with third parties.

2. How do We Use Personal Information

Your information helps us understand your interests, preferences, and specific needs. We are committed to customizing unique tours for you according to your individual interests and needs.
Booking flights and accommodations for you. If you need to, you can book flights and hotels through us, and we will collect the necessary personal information in order to complete these services.
Improve our website. We use the information and data we collect for in-depth research and analysis. In order to continuously improve the user's experience of browsing the website, we may use your personal information to optimize the functionality of the website and provide you with the best way to present articles and pages. And according to your preferences, we will improve the website article content and products, and provide you with the best travel routes and information.
Marketing promotion. With your consent, we may send you newsletters based on your travel preferences, including travel-related news, information, and promotions to promote the products and content of our website.
Improve our services. Your information can help us provide customer consultation services more effectively, answer your questions, and we use your information to process orders. We may provide more professional and personalized services based on your personal information.
We use your information to complete financial transactions between you and us. This includes sending you bills and opening invoices that clearly set out what you need to pay in order for you to settle. According to the actual situation. Send you payment reminders to help you complete your payment on time.
In the event of an emergency, such as a medical emergency or other emergency during a trip, if we are unable to obtain your consent in advance, we will arrange the assistance you need (such as medical services) according to your information.

3. How do We Use Cookies and Similar Technologies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. In the event that you accept cookies, we will use them to obtain and store your personal information:

Track and record your activity on the site to help us understand your needs and provide a better service.
Analyzes the usage of the Website so that we can improve the design, functionality, and content of the Website.
Display ads that are relevant to your interests and improve the effectiveness and relevance of your ads.

You have the right to accept or reject Cookies, if you do not accept Cookies, you can still use our website, but this may affect your user experience.

4. How do We Provide Your Personal Information

We only share your personal information with third parties as expressly set forth in this Privacy Policy. We will never sell your personal information to any third party.

In order to help us perform our business operations better, we may disclose your personal information to companies that provide related services. This may include but is not limited to booking hotels, booking flights, booking tickets for scenic spots, and purchasing insurance for you. These service providers are authorized to use your personal information only when necessary to perform these services.

We may need to share your order details with financial institutions or third-party payment platforms when you make a reservation or request a refund. In addition, in order to prevent fraud and protect the security of transactions, we will share other critical information with these financial institutions, including but not limited to information such as IP addresses, as necessary to assist in fraud detection and prevention.

We may also disclose your personal information when required by law, such as in response to a legal order or similar judicial process, or when we believe that doing so is essential to protect our legitimate interests, your safety or the safety of others, or in connection with a fraud investigation, or in response to a legitimate government request.

5. How do We Store Your Information

To the extent permitted by law, we may retain your personal information for an indefinite period to ensure that we are ready to provide you with services. After the period prescribed by law is exceeded, we will delete your personal information or anonymize your personal information.

6. How do We Protect Your Information

We take the security of your personal information very seriously and take all reasonably practicable measures to ensure that the personal information you provide is properly protected. Our security system includes:

Implement strict access controls and authentication mechanisms to ensure that only authorized personnel have access to personal information.
Uses advanced encryption technology to protect data during transmission and storage, preventing data from being intercepted or tampered with.
Regularly train employees on data protection and privacy in order to increase their awareness and ability to protect personal information.
Take appropriate measures at the physical level, such as restricting access to the data center, to prevent unauthorized physical intrusion.

However, no method of transmission over the Internet or electronic storage can provide absolute security. Therefore, while we will do our best to protect your personal information, we cannot guarantee its absolute security, which we hope you can understand.

If we discover any breach or incident that may affect the security of your personal information, we will take immediate steps to resolve it and notify you if necessary. If a personal information security incident unfortunately occurs, we will inform you in a timely manner in accordance with the requirements of laws and regulations.

7. Protection of Minors' Personal Information

We attach great importance to the protection of minors' personal information. If you are a minor, you should read this Privacy Policy and use this website and Services with the consent of your guardian and under the supervision and guidance of your guardian.

We will only use or publicly disclose a minor's personal information when permitted by law, with the express consent of a parent or guardian, or when necessary to protect the minor.

If we have inadvertently collected personal information from a minor without the consent of the guardian, we will take the necessary steps to promptly delete such information.

8. How Can You Manage Your Information

You have the right to control your personal information. These rights include, but are not limited to, access, modify or delete your information.

Access to your information: You can ask to see the personal information we hold about you. You can ask what personal information we store and request that it be provided to you.

Modifying or correcting your Information: If we find that your personal information is inaccurate or incomplete, you may ask us to correct or update it.

Delete your information: You can ask us to delete your personal information from our system.

9. Changes to This Privacy Policy

To better improve our services and protect your personal privacy, we may change our Privacy Policy. When this policy is updated, we will notify you of the changes by reminding you on this website or by E-mail. We will only collect, use, process and store your personal information in accordance with the latest revised Privacy Policy if you have given your express consent. We suggest you to review this Privacy Policy periodically to stay up to date.